We are in tier 4
The Government’s announcement re Covid 19 on New Year’s Eve sees Cumbria in tier 4. We wish everyone a happy New Year and a much brighter and healthier 2021, looking forward to a time when we can make memories again.
We are in Tier 4
The Government announced yesterday that we should close and we have done so. The Government also advised that guests who already on holiday to return home as soon as practical. Once our staying guests leave the Tranquil Otter will be closed with staff on Furlough. Here is a link to the government guidance re Tier 4 www.gov.uk/guidance/tier-4-stay-at-home
You have a booking in January 2021
We will not be taking any bookings for January 2021 because of Covid 19 and being in Tier 4. If you have a booking with us, please check availability and let us know the preferred date for moving your booking.
You have a booking in February or March 2021
It is unclear at the time of writing when we will leave Covid 19 Tier 4 and open again. If you have a booking for February 2021, and you’d like to speak to someone, please in the first instance send us an email, and we will email or call you back if you let us know which you prefer.
It is an uncertain world and one in which it is difficult to plan, for our guests and us. If you’d like to make a booking, you’ll need to pay £75 to secure your dates. We’ll not be asking guests to make balance payments until it is more evident when we can re-open.
We advise all guests to read our Cancellation Policy. During Lockdown we have relaxed our terms and condition and are moving bookings without any of the charges set out in the Policy. If you have any questions, please ask.
We provide cancellation cover for the benefit of our guests. You must read the terms if you wish to take out the cancellation cover. If you have any question, please ask. Details of the Cancellation Cover terms are at www.thetranquilotter.co.uk/cancellation-cover
With all our staff on Furlough we shall be checking emails and voice messages regularly and will respond, please do let us know if you prefer email or a phone call.
We provide detailed information about our lodges, site and surrounding area on our website and also in our Frequently Asked Question section, please do take a look.