Help During Your Stay

Help During Your Stay

Points of Contact During Your Stay

We hope that you are enjoying your stay  The Tranquil Otter.  Here are your points of contact.

Emergencies (let’s hope rarely needed!)

Fire and Rescue, Police, Ambulance – Call 999 – Location is The Tranquil Otter, CA5 6HB, (54°53’53.05″N, 3° 3’44.13″W) If lodge is on fire, leave immediately.

Sickness or Accident – Accident & Emergency at Carlisle Infirmary CA2 7HY. Out of hours GP service – CHOC (CA1 2NS) – 0300 303 4365 or NHS England 111.

Police (Non-emergency)


For things to do, services, supplies and most other requirements, see MyStayPlanner.


Use the form below to request support.

If you prefer you can also

We are generally available on site Monday – Friday 9 am to 4 pm. and by phone until 5 pm Monday to Friday. At other times please leave a voicemail with contact details and we will aim to respond within 24 hours. Except Sunday’s.