Your Stay

Your Stay at the Tranquil Otter

If you have booked a stay at the Tranquil Otter we can’t wait to welcome you here.

This page provides you with everything you need to know before and after your stay.

Pre-arrival e-mails

Once your balance is paid, we send you a “booking confirmation” e-mail. Please do take a few moments to read this. This e-mail sets out the people on your booking, arrival day, departure day etc.

We also send you an e-mail a week before your arrival. This email contains numbers to contact us in case there are disruptions to your travel plans etc. The e-mail also gives you details of how to let us know when you reach the Tranquil Otter. You can also find detailed directions here on our “how to find us” page.

Hot Tub Safety

Prior to your arrival we ask that all guests fill in our Hot Tub Safety form, if you have booked your stay with us already please click the button below to fill in the form.

Hot Tub Safety Instructions

Wifi Devices

Connection to a laptop, phone or tablet is via a signup page. More recently however we have noticed that guests are enjoy using devices such as Amazon Fire TV’s which need to be whitelisted prior to your arrival in order to connect to the wifi. Please read the section on wifi in the Frequently Asked Questions page on how to get your device whitelisted before you arrive.

Booking Extras

You can add extras to your booking such as extra logs, bird food, etc at the time of booking or afterwards via your manage your booking portal here. You can also add treats such as Food Baskets, Beauty Treatments, etc find out more about these optional extras by clicking here.

What To Expect

Your self-catering lodge at the Tranquil Otter is fully furnished, a home from home, your own retreat.

Each Lodge has facilities to prepare and cook your own meals, giving you the freedom to set your own schedule and enjoy your holiday in a way that suits you. Self-catering does not include ‘room service’, daily maid service, concierge or staffed reception.

Tranquil Otter lodges are inspected by Visit England each year and have consitently been awarded 5 stars.

What’s included in my lodge?

Your lodge will be ready to use. Beds made up, a bath sheet, hand towel and towelling bathrobe for each guest for the duration of your stay.

We provide natural organic toiletries from Pure Lakes.  We keep a small selection of products for sale and a wider selection is available to purchase on the Pure Lakes website. If you love their products, please do provide a review.

The kitchen is fully equipped with fridge/freezer, oven, hob, microwave oven, kettle, toaster, pots, pans etc. A hair dryer is supplied in each bedroom. There is an iron and ironing board and clothes airer in each lodge.

Safety

The Tranquil Otter is an unspoilt rural site with a lake and woods in their natural state. These, inevitably, present potential hazards and need care on the part of our guests. There are, for example, small bridges over streams, boardwalks across swampy ground and fallen trees left lying to provide rich habitats for birds, mammals and invertebrates. There is unfenced water around the site that can be dangerous, even for good swimmers. Guests need to take reasonable care. Children must be supervised by a responsible adult at all times. Buoyancy aids are available from us and strongly recommended.

Wifi

Our lodges each have fibre connection and telephone reception is variable. Connection to a phone or tablet is via a signup page. More recently we have noticed that guests are enjoy using devices such as Echo which need to be whitelisted in order to connect to the wifi. Please read the section on wifi in the Frequently Asked Questions page on how to whitelist your device.

Hot Tub

Every lodge has a hot tub for you to use during your stay. We want you to relax and have fun, but here are a few FAQs that we think are worth sharing to help keep you safe. Please click here to read them.

Boat

Each lodge comes with its own flat-bottom. We can supply buoyancy jacket for you to use during your stay. Please let us know in advance so that we can have these ready for you.

Log Burner

Your lodge comes complete with a basket of logs, kindling, fire-lighter and matches. Additional logs may be bought on site.

Woodlands

The lake is surrounded by woodlands, enjoy an early morning walk and if you are lucky you may see a deer.

What tranquility means for your stay

Our guests come to the Tranquil Otter to get away from the hustle and bustle of city life. We offer a rural retreat where you can get close to nature while enjoying 5-star, fully equipped accommodation. Sitting on your deck overlooking our private lake is a deliciously tranquil experience and the perfect antidote to the stress of traffic jams, urban noise and overcrowded commuter trains.

Nature cannot be silenced

But nature cannot be silenced. There are noises. Birdsong may wake you up in the morning, and you may hear owls ‘hoot-hooting’ late at night. Ducks, frogs, crickets and bumblebees all add their two penny-worth to the throng not to mention the cattle in the fields or the woodpeckers, pigeons and deer in our woods.

Our tranquility terms for guests

Human noise is quite different. Our terms of occupancy make clear what our guests can expect from others and what we expect of them.

“It is of the essence of the contract between the Guest and the Company that Guest’s lodge is to be occupied, and the site enjoyed, in such a way that the occupants cause no nuisance, disturbance or annoyance to other guests or to the Owners of the Company. To illustrate and without prejudice to the generality of the foregoing, things that the Guest undertakes not do or permit to be done include, but are not limited to, playing any form of musical instrument or electronic device in such a way as to be audible outside the Guest’s own lodge, shouting, whistling or singing indoors or out or revving engines or motors. No fireworks of any kind, or drones, may ever be brought onto, or used anywhere on the site.”

Take your front-row seat to observe and enjoy the local wildlife

Our guests can get up close and personal with nature, and have a front-row seat to a designated Site of Special Scientific Interest (SSSI) to watch the varied wildlife that lives in and around the Lough.

Most of our guests like to keep themselves to themselves and spend their time reading, enjoying the hot tub and immersing themselves in the peaceful surroundings. However, because all our lodges overlook the lake, voices and other noises can carry, and guests may hear sounds from the neighbouring lodge during the day.

A far cry from being awakened by juggernaut lorries thundering past

The overall experience of a visit to The Tranquil Otter is peaceful and idyllic, but it’s not always silent. But even if you’ve been woken up by a symphony of birds at the crack of dawn, you can’t deny that it’s a far cry from being awakened by police sirens, aeroplanes or lorries thundering past.

The only traffic jam you’re likely to see in our part of the world will be sheep that have strayed, or maybe a duck trying to get her chicks safely across the road.

If you’d like a front-row seat to nature in all its glory, then come and visit the Tranquil Otter. You won’t be disappointed.

An inspirational tranquility quote

We could not resist adding this inspirational quote by Karen Madwell.

“Nature is the best medicine for serenity. Peace, calmness, stillness. It’s good for the heart.”

If you enjoy mindfulness, consider Forest Bathing in Whinlatter with Lakeland Wellbeing, www.facebook.com/lakelandwellbeing for more information.

Forest Bathing Whinlatter

Book early to be sure of getting the dates you want. www.thetranquilotter.co.uk/book-online

Checking out

Departure on Monday or Friday is by 10am, if you are planning to leave before 9am please let us know. Departure on Sunday is by 11am.